CUSTOMER CARE
Afric Sassy is an online shopping store for ladies Maasai Sandals, Maasai NeckLace and African Handbags from Kenya to the world.
All Orders are delivered to our esteemed customers around the world within (2-14) Days through reliable shipping companies such as Federal Express (FedEx).
Have any questions or concerns?
We’re always ready to help!
Call us at
+254 769656216
+254 735458994
or send us an email to:
RETURNS
Our Products have that original african touch which every lady needs in her collection of shoes and our necklace come in all shades of colors and designs, not to mention our African handbags.
Our Necklace accentuate your touch of style in a way which can only be experienced more than explained.
Our Maasai Sandals and our African handbags are really beautiful accessories for your wardrobe. They not only give you a sense of love and belonging but they give you a chance to feel like an international queen.
FAQ
Do you provide International delivery?
Our products are available in Kenya and currently we are doing international deliveries to the following countries only United States, Canada, United Kingdom, Australia and New Zealand.
How do I return an item?
If our products don't fit you obligated to return and if its our mistake we foot the total shipping charges and any other cost applicable but if it was our customers mistake they incur any extra costs applicable.
What is your returns policy?
Return policy is acted upon effectively and the cost sharing is based on the reasons of return. For instance, if a customer receives what they didn't order we take full responsibility and delivery the right item cost free to our customer. If it was our customers mistake such as wrong address given by the customer then they are obligated to foot any extra cost incurred.
How do I track my order?
Every item has its unique order number which is mapped to the items packaging and in which the customer can identify the item from point of disbursement to delivery. The customer is informed of the shipping company and the Items shipping track number. We use reliable shipping companies such as FedEx.
How can I contact your couriers?
Our couriers contact details are communicated at point of disbursement of the item to facilitate tracking of your item. To know your specific courier kindly contact our customer service on mail africsassy@gmail.com or Phone +254 769656216 upon making your order.
What are your delivery options?
Federal Express (FedEx), DHL, UPS, Cargolux, Atlas Air